How can we help?

Order before 12pm on a working day and it's dispatched the same day, engraving included. Orders placed after 12pm, at weekends or on bank holidays go out the next working day.

UK delivery is free on all orders over £50. International delivery is calculated at checkout.

For US orders, all customs and import taxes are paid by us when your order ships, so there is nothing to pay on arrival. We also prepay duties on EU orders wherever Royal Mail allows it.

Read our full shipping policy

As soon as your order ships you'll get an email with a tracking link. You can also check your order status any time in your account.

Yes. Every order ships gift-ready in discreet outer packaging, so nothing on the outside gives away what's inside. Perfect if it's being delivered to the person it's for.

Get in touch as soon as possible at Support@LuxWatchBox.co.uk. Because orders are engraved and dispatched quickly, changes can only be made before your order is processed.

Yes. Every personalised case comes with a hand-engraved plaque at no extra cost. Shop personalised cases

Type your text into the engraving box on the product page before adding to basket. Names, initials, dates and short messages all work well.

Please double check spelling, capitals and dates. We engrave exactly what's entered.

Because it's made just for you, a personalised item can't be returned unless it arrives faulty or damaged. If anything isn't right, contact us and we'll put it right.

• Dust with a soft, dry microfibre cloth.
• For marks, use a cloth very lightly dampened with water, then dry straight away.
• Avoid furniture polish, silicone sprays and household cleaners. They can cloud or strip the finish.

Somewhere stable indoors, ideally 15 to 22°C with 45 to 60% humidity. Keep it away from radiators, air-con vents and sunny windowsills. Direct sunlight can fade wood and interiors, and sudden temperature changes can affect how the lid sits.

• Lift dust with a lint roller or a soft clothes brush.
• Never use water or cleaning products on the lining.
• Wipe watches before storing them so skin oils and moisture don't transfer to the interior.

Spray a little glass cleaner onto a microfibre cloth, never directly onto the box, then wipe. This keeps liquid away from the wood and the seal.

• Fasten the strap or bracelet around the pillow and squeeze the pillow gently to slide it into its slot.
• Larger bracelets can be left open and laid around the pillow to avoid stretching.
• Avoid forcing a pillow in too tightly, as it can mark the lining over time.

• Wipe with a soft, dry cloth. A small amount of leather conditioner every few months keeps it supple.
• If it gets wet, let it dry naturally away from heat.
• Store away from direct sunlight to prevent fading.

Free returns within 30 days on items in new, unused condition with the original packaging. Personalised items are excluded unless faulty.

To start a return, email Support@LuxWatchBox.co.uk with your order number. Read our full refund policy

We're sorry. Please email us within 48 hours of delivery with your order number and a few photos of the item and packaging. We'll arrange a replacement or refund as quickly as possible.

Our compartments fit the vast majority of watches, and the cushions adjust for a secure fit. If you have a particularly large or unusual piece, email us the case size and we'll confirm before you order.