Frequently Asked Questions – Lux Watch Box Co

All orders are available with worldwide delivery, dispatched securely from the United Kingdom. For worldwide orders we cover all duties and customs fees! So you pay nothing on arrival!

Yes! We offer free standard shipping on all orders over £50 within the UK.

International shipping rates apply and are calculated at checkout. We cover all duties and customs fees! So you pay nothing on arrival!

• UK Orders: 2–4 business days (Standard), 1–2 days (Express)
• Europe: 5–8 business days
• Rest of World: 7–14 business days

Delivery times may vary slightly.

Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package every step of the way. From our hands, to yours.

Love it, or return it free of charge. Simple.

We offer a 30-day hassle-free return policy for all items in new, unused condition with original packaging. Please contact us within 30 days of receiving your order to initiate a return.

Never. Love it, or return it free of charge. Simple.

Immediately upon receipt of your returned piece. The refund will be issued to your original payment method

The lux collection utilises a variety of materials, from solid wood cases, to leather watch rolls.

Made to fit practically ALL watches. Our standard compartments fit watches up to 52mm in diameter. Adjustable cushions allow for a secure fit. Watch rolls and travel cases offer flexible storage for multiple timepieces.

Bespoke personalised plaques and fitting is complimentary with all cases in the Lux collection.

We accept all major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. Klarna and other buy now pay later options also available at checkout!

Please contact us within 1 hour of placing your order, we will be able to assist if it hasn’t been processed yet. Once shipped, changes or cancellations cannot be made, however returns are welcome. Love it, or return it free of charge. Simple!

Yes, our site uses industry-standard SSL encryption to keep your data safe and protected.