FAQs

All orders are dispatched from the United Kingdom, and we deliver worldwide. Order before 12pm on a working day and your order is dispatched the same day.

Yes. UK delivery is free on all orders over £50. International shipping is calculated at checkout.

US orders: no. We cover all duties and customs fees on every US order, so there is nothing to pay on arrival.

EU orders: we prepay duties on EU orders wherever Royal Mail allows it. If your order can't be prepaid, any local charges will be collected by your carrier on delivery.

• UK: 2 to 4 working days (standard), 1 to 2 working days (express)
• Europe: 5 to 8 working days
• Rest of the world: 7 to 14 working days

Delivery times are estimates and may vary slightly, especially during busy periods like Christmas.

Yes. As soon as your order ships you'll receive an email with a tracking link, so you can follow it every step of the way. From our hands, to yours.

Absolutely. Every order ships gift-ready in discreet outer packaging, so nothing on the outside gives away what's inside.

Love it, or return it free of charge. Simple.

We offer free 30-day returns on all items in new, unused condition with the original packaging. Just contact us within 30 days of receiving your order to start a return.

Personalised items are made just for you, so they can't be returned unless they arrive faulty or damaged.

No. Returns are free of charge on all eligible items.

As soon as your returned item reaches us, we'll issue your refund to your original payment method.

Please email us within 48 hours of delivery with your order number and a few photos. We'll arrange a replacement or refund as quickly as possible.

Every Lux piece is designed in the UK and crafted globally by expert artisans.

The Lux collection uses a range of premium materials, from solid and lacquered wood watch boxes with soft suede interiors to leather cases and watch rolls.

Made to fit practically all watches. Our standard compartments fit watches up to 52mm in diameter, and adjustable cushions give a secure fit. Watch rolls and travel cases offer flexible storage for multiple timepieces.

Yes, and it's free. Every personalised case comes with a hand-engraved plaque at no extra cost. Simply add your text in the engraving box on the product page.

Please double check spelling and dates before ordering, as we engrave exactly what's entered.

Dust with a soft, dry microfibre cloth and keep it away from radiators and direct sunlight. See our Customer Care page for full care tips.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal. Klarna and other buy now, pay later options are also available at checkout.

Please contact us within 1 hour of placing your order and we'll help if it hasn't been processed yet. Once shipped, changes or cancellations can't be made, but non-personalised items can still be returned free of charge.

Yes. Our site uses industry-standard SSL encryption to keep your details safe.