Shipping policy

🚚 Shipping Policy – LuxWatchBoxCo

At LuxWatchBoxCo, we take pride in delivering beautifully crafted watch storage solutions to customers across the UK and around the world. We aim to process and ship your order quickly, securely, and with care.


Please review our shipping policy below for full details on delivery times, costs, tracking, and more.



Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).
Orders placed after 2 PM GMT may be processed the next business day.


Once your order is dispatched, you’ll receive a confirmation email with tracking information.



Shipping Destinations

We currently ship to the following regions:

  • United Kingdom (UK)
  • European Union (EU)
  • United States (US) & Canada
  • Rest of World (ROW)

If your country is not listed at checkout, please contact us at support@luxwatchbox.co.uk — we may still be able to assist.



Shipping Rates & Delivery Times

Destination
Shipping Cost
Estimated Delivery Time
UK
Freeon all orders
Express: £4.99
Standard: 2–4 business days
Express: 1–2 business days
Europe (EU)
£9.99
5–8 business days
USA & Canada
£14.99
7–10 business days
Rest of World
£19.99
10–14 business days

Note: These are estimated delivery times and may vary during peak seasons or due to customs delays (especially for international orders).



Order Tracking

Every order is shipped with a trackable service. Once your package is dispatched, you’ll receive an email with your tracking number and a link to follow your delivery in real time.



Customs, Duties & Taxes (International Orders)

For orders outside the UK:

  • Customers are responsible for any import duties, customs fees, or local taxes that may apply upon arrival in their country.
  • These charges are not included in the product or shipping price and are collected by the local carrier or customs authority.
  • We cannot predict or refund these fees, as they vary by country and are beyond our control.

Tip: Check with your local customs office to estimate potential charges before ordering.



Delays & Lost Packages

While we strive for timely delivery, occasional delays may occur due to factors beyond our control (e.g., extreme weather, carrier delays, customs processing).


  • If your order is delayed, we’ll notify you and provide updates.
  • If your package is marked as delivered but you haven’t received it, please contact us within 7 days.
  • For lost or missing packages (not delivered within 15 business days for UK, 25+ days internationally), we will investigate with the carrier and, if necessary, reship or refund.


Need Help?

If you have any questions about your order or shipping status, our customer care team is here to help.


📧 Email: support@luxwatchbox.co.uk
🕒 Response Time: Within 24–48 hours (Monday–Friday)



We’re committed to making your LuxWatchBoxCo experience seamless — from the moment you click “buy” to the day your beautifully crafted watch box arrives at your door.


Thank you for choosing us to protect and present your prized timepieces.


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Last Updated: April 5, 2025